What Documents You Need for gaduntoto KYC
We require three document types: a primary government-issued ID, proof of address, and a selfie holding your ID. Your primary ID can be a KTP (Indonesian National ID), SIM (driving licence), or international passport. The ID must be valid (not expired) and your name must match your account registration exactly.
Proof of address can be a utility bill (electricity, water, gas), bank statement, or phone bill dated within the past three months. The document must show your full name and current address. A Post Office receipt or local government letter also works if it displays your name and address clearly.
The selfie must show your face clearly alongside your ID. Your ID should be fully visible in the photo. Wear normal clothing, ensure good lighting, and avoid filters or editing. We use this selfie to match your face against your ID photograph.
All documents must be in colour and high-resolution. If you submit blurry, cropped, or partially visible documents, we will ask you to resubmit. This extends review time, so take clear photos before uploading.
Uploading Documents on gaduntoto
KYC submission happens in your account settings after you register. Log in, navigate to Account > Verification, and select the document type. You can upload via smartphone camera, file browser, or drag-and-drop on desktop. Each file must be under 5MB.
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1
Upload primary IDDocument 1
Photo or scan of your KTP, SIM, or passport. Ensure both sides are visible if your ID is a physical card.
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2
Submit proof of addressDocument 2
Utility bill, bank statement, or government letter dated within three months showing your current address.
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3
Take a selfie with IDDocument 3
Photo of your face and ID together. Good lighting and clear visibility of both elements are essential.
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4
Wait for reviewProcessing
Our team reviews submissions during standard hours. You receive email confirmation once verification completes.
KYC Review Timing on gaduntoto
We review most submissions within one business day. During peak periods — around Liga 1 match days, Idul Fitri holidays, or Piala AFF tournaments — reviews may take 2–3 days. We process submissions in order received, prioritizing completeness and image quality.
You can check your verification status in your account dashboard at any time. Status shows as "Pending", "Approved", or "Rejected". If rejected, we provide a reason — commonly blurry documents, name mismatch, or missing information. You can resubmit immediately after rejection.
Once approved, your account is fully verified. You can withdraw using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). Verified accounts also unlock access to all game categories and higher withdrawal limits.
Troubleshooting KYC Issues
- Blurry document photo
- Ensure good lighting and steady camera position. Take multiple photos and choose the clearest. Use a blank wall as background to reduce glare.
- Name mismatch between documents
- Your account name, ID, and address proof must match exactly. If they differ, contact support to update your account name or resubmit corrected documents.
- Address proof too old
- We require documents dated within three months. If your utility bill or bank statement is older, submit a newer one or a government letter dated recently.
- Selfie does not show ID clearly
- Your ID must be fully visible in the selfie. Hold it at a slight angle so we can read text and see your photo on the card.
- ID is expired
- We accept only valid IDs. If your KTP or SIM expired, you must renew it at your local government office before submitting.
- Verification rejected after approval
- This occurs if we detect suspicious activity or conflicting information later. Contact support immediately to clarify and resubmit if needed.
If your verification remains pending after three business days, contact our support team via live chat or email. We can check your submission status and advise on resubmission if documents are incomplete. Support responds in English during standard operating hours.
What Happens After KYC Approval on gaduntoto
Once verified, your account unlocks withdrawal functionality. You can withdraw winnings to any registered payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank account. Withdrawals are processed during standard business hours. Bank transfers depend on your bank's processing time after we initiate the transfer.
Verified accounts also gain access to higher account preferences and priority customer support. If you have questions about your account or game rules, our team prioritizes verified users during busy periods. You can also enable two-factor authentication (2FA) for additional security.
Your verification remains valid indefinitely unless you change your name, address, or ID. If any of these change, update your account information and resubmit documents through the same verification portal. We review updated documents on the same timeline as initial verification.